With London’s Ultra Low Emission Zone expanding and more drivers switching to electric, EV breakdowns are becoming increasingly common. But recovering an electric vehicle isn’t the same as recovering a petrol or diesel car. Here’s what EV owners in London need to know about breakdown recovery, and why choosing an EV-aware recovery service matters.
Why EV Recovery Is Different
Electric vehicles have fundamental differences that affect recovery:
- No neutral gear: Many EVs don’t have a traditional neutral position. They must be loaded onto a flatbed with all four wheels off the ground, or they risk severe motor and drivetrain damage.
- Tow mode: Some EVs have a specific “tow mode” or “transport mode” that must be activated before moving the vehicle.
- Weight: EVs are significantly heavier than equivalent petrol cars due to their battery packs. A Tesla Model S weighs over 2,100kg. Recovery vehicles must be rated for the weight.
- Electrical hazards: High-voltage components (400V+) require trained operators who understand what can and cannot be touched after an accident.
Flatbed Recovery Is Non-Negotiable
For electric vehicles, flatbed recovery is mandatory. Towing an EV with the driven wheels on the road, even in neutral/transport mode, can cause the electric motor to generate current back into the system, damaging the power electronics, inverter, or battery. Always confirm your recovery service uses a flatbed and has EV experience.
Running Out of Charge: The EV Equivalent of Empty Fuel
Unlike running out of petrol, you can’t bring a can of electricity to the roadside. When an EV runs out of charge, it needs to be recovered to a charging point. Some specialist services now offer mobile EV charging, but this is still rare in London. Our recovery team can transport your EV to your home charger, the nearest public rapid charger, or a dealership.
12V Battery Problems in EVs
Ironically, one of the most common causes of EV breakdowns is not the high-voltage traction battery but the standard 12V auxiliary battery. This small battery powers the car’s electronics, screens, door locks, and the contactors that connect the main battery. If the 12V battery fails, the car becomes completely unresponsive. A simple jump start of the 12V battery can often get an EV back on the road.
After an Accident: Extra Precautions
After a collision, an EV’s high-voltage system must be assessed by someone who understands EV architecture. Damaged battery packs can pose fire risks. Our accident recovery operators are trained in EV post-accident handling.
Drive an electric vehicle in London and need recovery? Call 020 8088 9680. Our flatbed fleet is equipped and our operators are trained for EV recovery across all London boroughs.